Refund policy

At Upluxe.wears, customer satisfaction is our priority. We want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • Item is damaged or defective

  • Wrong product delivered

  • Size or design issue

  • Product is unused and in original condition

Return request must be made within 7 days of delivery.

2. Return Conditions

To qualify for a return:

  • Product must be unused

  • Original packaging must be included

  • Tags and accessories must be intact

  • No scratches, damage, or signs of wear

Items that do not meet these conditions may not be accepted.

3. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Used bangles or worn accessories

  • Customized or special orders

  • Sale/discounted items (unless damaged)

4. How to Request a Return

To start a return:

  1. Contact us within 7 days

  2. Share your order number and product photos

  3. Our team will guide you through the process

📧 Email: Nismanaeem2@gmail.com

5. Refund Policy

  • Refunds are processed after product inspection

  • Approved refunds will be sent within 5–7 business days

  • Refund will be issued via original payment method or bank transfer

6. Exchange Policy

If you received:

  • Damaged item

  • Wrong product

We offer free exchange or replacement.

7. Shipping Charges

  • Return shipping cost is paid by customer

  • If mistake is from our side (wrong/damaged item), we cover shipping charges

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank/payment provider

  • Then email us for assistance

9. Contact Us

For any return or refund questions:

Store Name: Upluxe.wears
Email: Nismanaeem2@gmail.com